FITLEUR — Legal

Refund Policy

Last updated: 31 July 2026

At FITLEUR LIMITED we want you to love what you wear. If something isn’t right, this Refund Policy explains when and how you can return an item for a refund or exchange. It applies to all activewear, athleisure, sportswear, footwear and accessories purchased through our online store.

1. Refund Eligibility

• You may request a return within 14 days of receiving your order.
• Items must be unworn, unwashed and in original condition with all tags and hygiene liners attached, in their original packaging.
• Proof of purchase (order number or receipt) is required.
• Approved returns are refunded to your original payment method, or exchanged for another size or item where available.

2. Non-Refundable Items

• Items that have been worn, washed, altered or damaged after delivery.
• For hygiene reasons, intimate items such as sports bras, and any items where the hygiene seal or liner has been removed.
• Final-sale or clearance items marked as non-returnable at the time of purchase.
• Gift cards and shipping charges (unless the return is due to our error).

3. How to Request a Refund

Email joyomoarelemi@gmail.com (or message us on WhatsApp at +234 814 206 5702) with your order number and the reason for your return. Our team will confirm eligibility and share return instructions. Once we receive and inspect the returned item, we will notify you and process any approved refund within 7–14 business days.

4. Refund Currency

Refunds are issued in the original transaction currency (NGN or USD) to the payment method used for the order. Naira refunds are processed in line with Central Bank of Nigeria (CBN) requirements. Timing of the funds appearing in your account may depend on your bank or card issuer.

5. Questions / Contact

FITLEUR LIMITED (registration no. [registration no. on file])
No 24 Ademolu Street, Agege, Lagos, Nigeria
Email: joyomoarelemi@gmail.com
Phone / WhatsApp: +234 814 206 5702